Orders
Give Support AI the order reference from your own account. It can explain the verified order status. Refunds, address changes, delivery disputes and other actions that need authority are saved for authorized staff review.
Open my ordersShow the problem. Describe it. Get the next step.
Support AI handles ordinary OneLinkUS issues directly and can use a picture or sampled video frame to understand what you are seeing. Only issues that require authorized human action are escalated to Owner/Support review.
Human support
Need a person or cannot sign in?
Email owner@onelinkus.com. Include the page you were using, the approximate time, and a short description of the problem. Never email a password, recovery code, API key, or full payment-card number.
Support AI replies immediately when available. Human review does not currently have a guaranteed response-time SLA; if a case has no update after two business days, reply to the same email or case thread with the case number.
Opening Support AI…
Picture or video help
Upload a screenshot, photo or short video with your description. AI uses the visible page state as troubleshooting context; the attachment is preserved with escalated cases for authorized support.
Accessibility
Ask Support AI how to use reading, translation, larger text, reduced motion, voice, camera, microphone and other OneLinkUS accessibility tools.
Owner review
Payment/refund disputes, account security, legal/privacy requests, safety/moderation decisions and other consequential actions are not silently decided by AI. They are routed to authorized staff when required.
Support expectations
Routine issues can be answered immediately by Support AI. When a human case is created, keep the case number and follow the same case thread. If there is no update after two business days, follow up through the case or owner@onelinkus.com. Provider investigations, payment disputes, legal requests and safety cases can take longer because outside evidence or action may be required.