Shipping & Fulfillment Policy

Processing and delivery estimates

Processing time is the time needed to prepare or produce an order before carrier pickup. Delivery time begins after shipment. Product pages or checkout may provide an estimated or promised shipment window based on current inventory, production, destination, and carrier information.

Unless an order expressly states a guaranteed date, delivery dates are estimates and may be affected by carriers, weather, customs, address problems, production delays, or events outside reasonable control.

Delayed shipment

OneLinkUS will not knowingly accept an order without a reasonable basis for the shipment representation shown to the customer. If an order cannot ship within the promised period, or within the period required by applicable law when no shipment time was stated, OneLinkUS will provide the required delay notice and cancellation or refund option rather than silently holding the customer's payment.

Fulfillment partners

Some products may be produced or shipped by approved fulfillment partners. The checkout or order record remains the customer's OneLinkUS transaction when OneLinkUS is the seller of record, even if a partner manufactures or ships the item.

Address accuracy and changes

Customers are responsible for providing a complete deliverable address. Contact Support immediately if an address is wrong. An address may not be changeable after production or shipment has started. Additional shipping charges caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.

International shipping

International availability depends on the product, destination, carrier, sanctions and import restrictions, and fulfillment provider. Customs duties, import taxes, brokerage fees, or local charges will be disclosed or assigned as clearly as reasonably possible before purchase when known, but a destination country may impose charges outside OneLinkUS control.

Lost or damaged shipments

Report a shipment that appears lost, damaged, or materially incomplete through Support. OneLinkUS may need carrier information, photographs, packaging evidence, or a reasonable waiting period before confirming loss and issuing a replacement or refund.